RAL & RLL
In case of dispute the consumer can turn to an entity of Alternative Resolution of Consumer Disputes (ADR). Consumer Alternative Dispute Resolution (ADR) entities are the entities authorised to carry out mediation, conciliation and arbitration of consumer disputes in Portugal that are registered on the list of ADR entities provided for by Law no. 144/2015.
Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf
Consumers can turn to the European online dispute resolution platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN