Customer Profile

Products and availability

Returns and Refunds

  • Can I return a zip?
    The benefit of choosing a colour and size according to your needs, determines that these items are non-returnable. For non-personalised items, returns will be made in accordance with our general conditions of sale, provided that the items are in the same condition as when they were delivered.
  • How will I be refunded for a return?
    In the event of a refund, this will be done by the same method used to make the payment.
  • Do I have to pay for the return shipping ?
    In case of non-conformity of the product, the cost of return will be covered by YKK Portugal. 
    For other situations, the responsibility will be borne by the customer.
  • What is the shipping method ?
    The deliveries are made by carrier appointed by YKK Portugal.
  • Do you deliver outside Portugal?
    Yes, we can deliver abroad

Payment and invoicing

Services

Delivery and Shipping