What do I have to do to register in the YKK Portugal online shop?
To do so, simply access the login area, creating a new registration with your details.
Do I have to register to buy in the YKK Portugal online shop ?
Yes, to make purchases through this platform you must first register.
I have forgotten my password. How can I reset or change it?
To recover your password, simply click on the link to recover password and then you will receive an email in order to create a new password to access the platform.
Can I save items that I like to buy later?
Yes, on every product page you will see the possibility to add the item to your favourites list.
Products and availability
Does YKK Portugal have a physical shop ?
There is no physical shop available.
If you need support, please send an email to firstname.lastname@example.org
What is the difference between metal, coil and injected plastic fasteners ?
In the general outline:
The metal zip is made up of metal elements sewn into a polyester tape;
The coil zip is made up of a nylon monofilament sewn into a polyester tape;
The injected zip is composed of plastic elements injected into a polyester tape;
For further information or to clarify any doubts about these types of fasteners, please contact us through the email email@example.com
What is the difference between an open-end and close-end zipper?
A close-end zipper has no open partsc, so it can be used for example in a pocket, pocket flap or collar.
On the other hand, an open-ended zipper will always be the central zip of a jacket.
What are the differences between an automatic, free or semi-lock slider ?
- Free slider: the slider has no locking mechanism;
- Semi-lock slider: the locking mechanism operates when the handle is pulled down;
- Automatic slider: the locking mechanism operates automatically when the puller is released;
Returns and Refunds
Can I return a zip?
The benefit of choosing a colour and size according to your needs, determines that these items are non-returnable. For non-personalised items, returns will be made in accordance with our general conditions of sale, provided that the items are in the same condition as when they were delivered.
How will I be refunded for a return?
In the event of a refund, this will be done by the same method used to make the payment.
Do I have to pay for the return shipping ?
In case of non-conformity of the product, the cost of return will be covered by YKK Portugal.
For other situations, the responsibility will be borne by the customer.
What is the shipping method ?
The deliveries are made by carrier appointed by YKK Portugal.
Do you deliver outside Portugal?
Yes, we can deliver abroad
Payment and invoicing
How can I pay for my orders in the YKK Portugal online shop ?
You can pay for your purchases through Multibanco, MB Way, Visa and Mastercard
When should I make the payment?
Payment must be made at the time of ordering.
Can I give suggestions on the service?
Of course! Please send us your comments and suggestions to firstname.lastname@example.org
What are the available resources to contact YKK Portugal ?
You can contact YKK Portugal by email at email@example.com and by telephone on +351 919 507 450 available between 9am and 5pm. (UCT+1)
Delivery and Shipping
How long does delivery take?
On each product sheet you will find the estimated delivery time.
For more information please send an email to firstname.lastname@example.org
Will I receive all the items in my order at the same time?
Correct. All items will be received in a single delivery.
How can I track the delivery status?
After dispatch you will receive a notification with the delivery reference and you can track your goods on the carrier's website.
Como posso reportar um problema na entrega ?
Caso verifique alguma anomalia na sua encomenda, agradecemos o seu contacto imediato através dos meios disponiveis.